Terms of Service

Rush ("Rush," "we," "us") operates a marketplace that connects businesses in and around State College, Pennsylvania with independent workers for short-term shifts. These Terms of Service ("Terms") govern your access to and use of the Rush website, mobile apps, and services (together, the "Platform").

By creating an account or using the Platform, you agree to these Terms, our Privacy Policy, and our Community Guidelines, each of which is incorporated by reference. If you use Rush on behalf of a business, you represent that you are authorized to bind that business, and "you" includes the business.

If you do not agree to these Terms, do not use the Platform.

You must be at least 18 years old to use Rush. You agree to provide accurate, current information when you register and to keep it up to date. Phone numbers are verified by SMS code.

Workers must complete onboarding, including a short quiz confirming they understand the key rules of the Platform, before accepting shifts. You may maintain only one account, and you are responsible for all activity that occurs under it. Keep your credentials secure and notify us promptly of any unauthorized use.

Workers on Rush are independent contractors. They are not employees, agents, joint venturers, or partners of Rush or of the businesses they work with, and nothing in these Terms creates an employment relationship.

Workers decide which shifts to apply for and are free to accept or decline any opportunity. Rush does not provide benefits, workers' compensation, unemployment insurance, or tax withholding. Workers are solely responsible for their own taxes; Stripe, our payment processor, issues a Form 1099-NEC to workers who meet the federal $600-per-year reporting threshold.

Businesses are solely responsible for the work environment, site safety, and supervision at their locations, and for complying with all laws applicable to the work performed.

When you create a worker account, and again each time you apply to a shift, you attest that you are legally authorized to work in the United States and able to perform the shift you are applying for. Misrepresenting your work authorization is a material breach of these Terms and grounds for immediate termination of your account.

Businesses post shifts with a job title, location, time, and hourly wage. Standard shifts follow the normal apply-and-confirm flow. Quick Shifts are urgent postings: applying to a Quick Shift is an immediate commitment, so only apply if you are certain you can attend.

Once a shift is confirmed, confirmed means committed for both sides. Attendance is verified by GPS:

• Check-in opens 30 minutes before the shift starts and requires you to be within 60 meters (about 200 feet) of the shift address, with a brief on-location presence check.
• If a business requires you to arrive 30 minutes early, that early-arrival time is paid.
• Unpaid breaks are recorded and excluded from paid time.
• Check out when the shift ends. The business then reviews the hours; if it takes no action within 48 hours, the hours are accepted automatically.

You agree that the check-in, check-out, and arrival records the Platform captures may be used to verify hours and resolve disputes.

Businesses pay the worker's hourly wage plus a flat 15% Rush platform fee, with a minimum platform fee of $5 per shift. Workers receive 100% of their wage, and cancellation fees owed by businesses are paid 100% to the worker.

All payments are processed by Stripe. Workers must complete Stripe payout verification before they can apply to shifts (you can create an account and browse shifts without it). Rush never stores your Social Security number or bank account details — that information is provided directly to, and held only by, Stripe.

Pay is based on the agreed hours for the shift and is released to the worker's connected payout account within two business days after the hours are agreed (or auto-accepted). By using the Platform you also agree to Stripe's applicable terms, including the Stripe Connected Account Agreement.

Every worker has a reliability score from 0 to 150 and starts at 100. Completing shifts raises it; late cancellations and no-shows lower it. Withdrawing an application before it is confirmed is always free.

Cancelling a confirmed standard shift affects your score as follows:

• More than 24 hours before start: no penalty.
• 12 to 24 hours before start: −5 points.
• 6 to 12 hours before start: −10 points.
• Less than 6 hours before start: −25 points, recorded as a no-show.

Because Quick Shifts are an immediate commitment, cancelling one costs −8 points, or −12 points (recorded as a no-show) less than 6 hours before start. Being confirmed and never checking in to a shift that took place is a no-show even if the shift is later marked completed.

Reliable behavior earns points: +2 per completed shift, +3 for a five-star review, +5 for a five-shift streak, and +8 at the ten-shift milestone. Small deductions apply for missing a check-out (−1) or skipping a post-shift review (−2). Scores map to tiers — At Risk (0–49), Developing (50–79), Reliable (80–99), Strong (100–119), and Elite (120–150) — which businesses can see when reviewing applicants.

Businesses may cancel a posted shift, but cancelling on a confirmed worker close to start time incurs a cancellation fee based on the shift total:

• More than 12 hours before start: free.
• 2 to 12 hours before start: 25% of the shift total.
• Less than 2 hours before start: 50% of the shift total.

Cancellation fees are paid 100% to the affected worker. A business that cancels 5 or more shifts within 30 days is suspended from posting new shifts.

If a worker arrives and the business cannot be reached or turns the worker away (a business no-show), the worker may report it from the shift; reports open a dispute and are reviewed by Rush.

The Platform only works if work stays on the Platform. For six (6) months after a worker and a business first meet through Rush, neither may solicit, arrange, or perform work for the other outside the Platform.

Because the harm from circumvention is real but difficult to measure, you agree that each violation obligates the responsible parties to pay Rush $1,000 in liquidated damages per business relationship. The parties agree this amount is a reasonable estimate of Rush's losses and not a penalty. Either side can report suspected circumvention from any shift or profile, and Rush may also suspend or terminate accounts involved.

After each shift, both sides may rate each other. Reviews must be honest and based on the actual shift; inflated, retaliatory, or bad-faith ratings may be removed or overturned.

You agree to follow our Community Guidelines. Harassment, discrimination, unsafe conduct, or dishonest reporting of hours — by workers or businesses — can lead to suspension or a permanent ban. If a workplace feels unsafe, workers should leave safely and report it; they will be paid for hours actually worked.

Either participant in a shift may raise a dispute (over hours, conduct, a no-show, or anything else about the shift) directly from the Platform. Disputed hours are reviewed against the recorded evidence, including GPS check-in and check-out records.

Rush reviews disputes and issues a resolution, which may include adjusting hours or pay, adjusting a reliability score, or suspending a worker or business. Platform-level resolutions are final within the Platform. This section covers disputes between marketplace participants; disputes with Rush itself are addressed in the Governing Law section below.

Workers receive a personal referral code. You earn $5, paid to your connected Stripe payout account, for each qualified referral. A referral qualifies when all of the following are true:

• The referred worker signs up using your code and completes Stripe payout verification within 30 days of signing up (otherwise the referral expires).
• The referred worker completes their first shift through Rush and is paid for it.
• The business rates the referred worker at least 3 out of 5 on that first shift.

Referral rewards are capped at 100 qualified referrals per person (lifetime). Self-referrals do not qualify. Referrals may be held for manual review when patterns suggest abuse — for example, a first shift starting less than 24 hours after signup, or five or more qualified referrals from one referrer within seven days.

Creating fake accounts, colluding on shifts, or otherwise gaming the program disqualifies the referrals involved and may lead to account suspension and forfeiture of unpaid rewards. Rush may modify, pause, or end the referral program at any time; referrals that have already qualified will still be paid.

Rush may suspend or terminate your access to the Platform if you violate these Terms, the Community Guidelines, or applicable law, or to protect the safety and integrity of the marketplace. Where practical, we will tell you why.

You can delete your account at any time from account settings. Deletion removes your personal profile information and disables sign-in immediately. If you change your mind, contact support within 30 days and we can restore the account; after 30 days, deletion is final. Financial records (such as payment history) are retained in anonymized form as required for tax, accounting, and legal purposes. Sections of these Terms that by their nature should survive termination — including non-circumvention, liquidated damages, disclaimers, and limitations of liability — survive.

Rush owns the Platform, including its software, design, and branding. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for its intended purpose. You may not copy, modify, reverse-engineer, scrape, or resell the Platform or access it by automated means except as permitted by law.

You retain ownership of content you submit (such as profile photos and reviews) and grant Rush a worldwide, royalty-free license to host, display, and use it to operate and promote the Platform.

Rush is a marketplace. We do not employ workers, do not supervise shifts, and are not a party to the work arrangement between a worker and a business. We do not guarantee that shifts will be available, filled, or completed, or that any worker or business is suitable — verify what matters to you.

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, Rush disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, Rush will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or personal injury or property damage arising from shifts or interactions between users.

Rush's total liability for any claim arising out of or relating to the Platform is limited to the greater of (a) $100 and (b) the platform fees you paid to Rush in the six months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold harmless Rush and its officers, employees, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Platform, your shifts or work arrangements, your content, or your violation of these Terms or applicable law.

If you believe content on the Platform infringes your copyright, send a notice compliant with 17 U.S.C. § 512 to support@rush.app with the subject "DMCA notice," including: identification of the work, the location of the allegedly infringing material, your contact information, a good-faith statement, a statement of accuracy under penalty of perjury, and your physical or electronic signature. We respond to valid notices, may remove the identified material, and terminate repeat infringers. Counter-notices may be sent to the same address.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws rules. Before filing any claim against Rush, you agree to try to resolve it informally by emailing support@rush.app; most issues are resolved this way.

Any dispute with Rush that cannot be resolved informally must be brought exclusively in the state or federal courts located in Centre County, Pennsylvania, and you consent to personal jurisdiction and venue there.

We may update these Terms as the Platform evolves. If a change is material, we will notify you through the Platform or by email before it takes effect; continuing to use Rush after that date means you accept the updated Terms.

Questions about these Terms: support@rush.app.